This manual is intended to be an introduction to interviewing for people who have never been formally trained in survey research telephone interviewing. Topics covered are professional ethics, introduction to interviewing, general interviewing practices, active listening, refusal avoidance, and additional considerations for in-person interviewing. A section on in-person interviewing is also included. Click here to download.
From the HMO Research Network Collaboration Toolkit. www.hmoresearchnetwork.org
